Shopping Policy

Payment Policy:

mytmon.com accept Paypal and customer can pay VISA and MasterCard via Paypal. Your payment will be charged in USD.

We also accept ATM and bank transfer and PayMe (HSBC Hong Kong).

Shipping Policy:

mytmon.com offer shipping service in major Europe, U.S. and Asia. Please do not hesitate to contact us to check whether shipping service is applied to your shipping location. Buyer requires to settle the import fee. 

The parcel should be shipped by Fedex / UPS / EMS registered post service. The parcel will normally dispatch within a week and shipped by the standard 3-5 days delivery service. The parcel will normally deliver to customer within 14 days of purchase.

For the delivery address in Hong Kong, the parcel will be shipped by SF Express and the total shipping schedule will be around 5 - 10 days.

Shipping Schedule

Day 0 - Customer made purchase

Day 1 ~ Day 7 - Our warehouse will handle order, packing stuff, preparing the documentation and arranging the logistic issue. The parcel will be dispatched between Day 1 ~ 7 depending on the stock availability.

Day 8 ~ Day 12 - The parcel will be handled by Fedex / UPS / EMS / SF Express and the parcel will normally deliver within 3 - 5 days. Customer will receive the parcel between Day 8 ~ Day 12 depending on the delivery location.

Customer Services:

Customer service team will be replied any email within 24 hours. The live chat is available in 24 hours. 

Refund Policy

mytmon.com offer full refund on the original package within 30 days of purchase. mytmon.com will arrange courier to pick up the returned parcel and send back to our courier warehouse. Once received and investigated the return, mytmon.com will issue refund within 3 business days. For the used products, we will charge maximum 15% restocking fee. Buyer requires to pay the return shipping fee. 

Due to hygiene, refund and return do not apply to apparel products.

Privacy Policy

mytmon.com commit any your information shared with us for the order fulfillment purpose. We do not sell your information to third-parties. If you would like to receive our newsletter or special discount, please submit our newsletter.